Interwin Privacy Policy – User Data Protection

To provide optimal service, Interwin collects several categories of information from members. All data collection is carried out on a lawful basis and limited to what is necessary.

Interwin does not collect sensitive data unrelated to platform operations, such as political views, religious beliefs, or biometric data beyond what is required for regulatory-mandated identity verification.

Collected data is used responsibly for the following purposes:

• Account operations: Creating, managing, and securing member accounts to provide access to all platform features.
• Transaction processing: Verifying and processing deposits and withdrawals accurately and on time.
• Identity verification (KYC): Ensuring that every account is held by an individual who is at least 18 years of age with a valid identity.
• Security and fraud prevention: Detecting and preventing unauthorized access, fraud, and activities that violate platform terms.
• Service communications: Sending important information related to your account, transactions, policy updates, and security notices.
• Personalization: Tailoring game recommendations and promotional offers based on your preferences and playing activity.
• Legal compliance: Meeting anti-money laundering (AML) regulatory obligations and other international compliance standards.

Interwin does not use member data for third-party marketing purposes or to build profiles for sale to external advertisers.

Interwin does not sell or rent member personal data to any third party. However, in certain limited situations, data may be shared with:

• Technical service providers: Partners who assist with platform operations (payment processing, cloud infrastructure) and are bound by strict data confidentiality agreements.
• Financial institutions: The bank or digital wallet provider used to process your transaction — limited strictly to information required to complete the transaction.
• Competent authorities: When required by law, court order, or legitimate regulatory request — Interwin will comply while making every effort to protect member interests to the fullest extent possible.

Protecting member data is Interwin's top technical priority. Our security system is designed with a multi-layered approach that covers protection at every point — from your device to our servers.

• Transmission encryption: All data transmitted between your browser or app and Interwin's servers is automatically protected by 256-bit SSL/TLS encryption.
• Storage encryption: Sensitive data stored in the interwin database is encrypted using AES-256, making it unreadable even if someone gains access to the storage infrastructure.
• Two-factor authentication: The 2FA feature is available for all accounts and is strongly recommended to enable as an added layer of protection.
• Real-time monitoring: Our threat detection system operates 24/7 to automatically identify and block unauthorized access attempts.
• Regular security audits: The interwin infrastructure is regularly audited by an internal security team and independent penetration testers.

While Interwin applies the highest security standards, account security also depends on your own actions — such as keeping your password confidential and avoiding unencrypted public WiFi networks when accessing your account.

Interwin uses cookies and similar technologies to enhance platform functionality and user experience. The following types of cookies are used:

• Essential cookies: Required for the platform to function properly — including keeping your login session active and remembering your display preferences. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous data on how users interact with the platform to help us identify and resolve technical issues.
• Functional cookies: Remembering your preferences — such as your selected language — so you do not need to reconfigure them each time you visit the platform.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the overall functionality of the platform. Interwin does not use third-party cookies for advertising or cross-site tracking purposes.

Interwin retains members' personal data for as long as necessary to fulfill the original purpose of collection, including legal, accounting, and regulatory compliance obligations. The following are general retention period guidelines:

• Active account data: Retained for as long as the account remains active and for as long as required for legal compliance after account closure.
• Financial transaction data: Retained for a minimum of 5 years in compliance with international financial regulatory obligations.
• Technical activity logs: Retained for 12 months for security and incident investigation purposes.
• Support communication data: Retained for 2 years from the last interaction for service quality and dispute resolution purposes.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

As an Interwin member, you have the following rights regarding your personal data, which you may exercise at any time:

Interwin services expressly not intended for individuals under the age of 18. We enforce a strict age verification process through our KYC system before an account can access the platform's transactional features.

If Interwin discovers that personal data has been collected from someone under the age of 18 without valid consent, we will immediately delete that data and close the associated account. If you are aware of a minor using this platform, please report it to our support team right away.

As a platform operating in an international environment, member data may be processed or stored on servers located outside the member's country of residence. Interwin ensures that all international data transfers are carried out with adequate safeguards, including:

• Standard data transfer agreements in accordance with applicable data protection regulations.
• Use of certified data centers that meet international security standards.
• End-to-end encryption for all data transmitted across borders.

Regardless of server location, the protection standards applied by Interwin remain consistent and are not reduced based on where data is processed.

Interwin may update this privacy policy at any time to reflect changes in operational practices, technology, or applicable legal requirements. Any material changes will be communicated to active members via email or platform notification at least 7 calendar days before the changes take effect.

The last updated date is always displayed at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how Interwin protects your information.

For questions, requests, or complaints regarding the privacy policy and the handling of your personal data, you may contact Interwin through the following channels:

• Live Chat: Available 24/7 directly on the Interwin platform or app — average response time under 30 seconds.
• Email: [email protected] — for formal data requests, including access, correction, or deletion requests.
• FAQ: Visit the page FAQ for answers to common questions about privacy and account security.

Interwin is committed to responding to all data-related requests within a maximum of 30 business days. For complex requests, we will provide an acknowledgement within 3 business days along with an estimated completion timeframe.